Terms of Service
We collect only the personal information you choose to provide to us to deliver the best possible service. We collect your name, email, phone number, and any other information you choose to supply, such as your address or health background that you provide.
We do not collect any health or medical information directly. The information you choose to supply will help our consultants provide accurate advice.
We use appropriate security measures to protect your personal information and only share it with processors working on our behalf who agree to use it according to our instructions and privacy policy.
You have the right to view, amend, or delete the personal information you have supplied at any time. Please contact us if you wish to do so.
User Data We Collect
When you visit our site, we collect your device and browser information, IP address, and details on the web pages visited to help us improve our services.
We use cookies and similar technologies to provide our services and customize your browsing experience. You can disable cookies in your browser if you do not wish them to be used.
We collect any information you submit to us, such as your name, email address, phone number, or other personal details you choose to provide. This helps our consultants offer accurate advice tailored to your needs.
We do not collect any health or medical data from you directly. You may volunteer additional information about your health if you wish, which allows us to provide more personalized service.
How We Use Your Data
We use your data to:
- Provide our hormone advice services
- Personalize your experience of our website and services
- Process orders and provide customer support
- Send service communications so we can deliver our services
- Administer contests or surveys you choose to enter
- Detect security incidents and protect against fraud
- Debug to identify and repair errors
- Comply with legal requirements where necessary
Where required by law, we will seek your consent before collecting your personal data.
Who We Share Your Data With
We do not sell your personal data. However, we may share it with:
- Service providers. Companies working on our behalf who help us operate our services. We only provide them with the minimum data they need and ensure they protect its privacy.
- Legal and compliance. We may be required to share your data to comply with laws, respond to lawful requests, and protect our legal rights.
Where required by law, we will seek your consent before sharing your personal data.
Your Data Rights and Choices
You have the right to:
- Access the personal data we hold on you through a Subject Access Request
- Correct any incomplete or inaccurate personal data we store
- Delete your personal data when there is no compelling reason for us to continue using it
- Object to certain types of processing such as direct marketing
- Restrict how we process your data in specific situations
- Transfer your data to another provider if technically feasible
If you wish to exercise these rights, please contact us.
For more details, please see our Privacy Policy.
We aim for full transparency on how we gather, use, and share your personal data. Please contact us if you have any questions.
Additional Key Details
- We do not knowingly collect data from children under 16 without parental consent. Please contact us if you believe we hold data on a child so we can delete it.
- We use appropriate safeguards to help keep your data secure, accurate, and up to date. We provide privacy and security training to employees to help ensure your data remains protected.
- We do not store your data for longer than needed to serve you or comply with legal obligations. Our retention timeframes match guidance from regulators.
- If our business changes hands, we will require any new owner to honor the commitments in this policy so your rights remain protected.
- We aim to rapidly resolve any complaints you have about our use of your personal data. Please contact us first to resolve any issues.
This policy was last updated on and we encourage you to periodically review for any changes.